FAQs

If you have additional questions not listed below, feel free to contact us.

30 Day Money Back Guarantee

We feel we offer the very finest children’s programs in the Valley.  However, we also know that we cannot always offer what every child needs at all stages in their development, and that is why we offer the following guarantee: If during your child’s first month of class with us, you are not satisfied for any reason, we will graciously refund your 30 day tuition.

How long am I enrolled for?

Our classes are continuous throughout the year. You will be charged monthly tuition until we are notified of your intent to unenroll from class/es. We request a 7 day notice prior to a new billing period (1st of every month) to avoid being charged another month’s tuition. We cannot credit/refund for any unused classes. Fill out the unenrollment form on our website arizonasunrays.com located in the Contact tab under Forms.

What if I start in the middle of the month?

You can sign up at any time. Your tuition will be prorated for the month you are starting. We ask that you pay for your prorated month and Membership Fee at the time of enrollment.

What should my child wear to class?

We recommend that girls wear a leotard, however this is not required. Fitted athletic wear with midriff covered is also acceptable. Boys should wear a T-shirt & gym shorts. Ninja uniforms are suggested for all NinjaZone participants. Long hair should be tied back. No jewelry, please. All students go onto the floor barefoot. Our Sunrays pro shop is fully stocked with a wide variety of leotards, shirts and novelty items.

How/when does my child move up?

Attendance is crucial to your child/s progression. Our highly qualified staff are always tracking your child’s progress. For our parent participation through preschool aged classes, move-ups are age based. For our Recreational classes, students are moved up based on completion of skill requirements. All children move at an individual pace. You will receive an email when your child is ready to move up. Our priority is your child’s safety, enjoyment, and success!

What if I miss a class?

We offer makeup tokens to actively enrolled students when a missed class is reported. In order to receive a token, the absence should be reported prior to your class, and will be issued once the class has taken place. We do not track unreported absences. Call or see the front office to schedule your makeup. Tokens expire 12 months from the issue date. You can report an absence through your Parent Portal, by giving our office a call or sending us an email. To use your makeup tokens, your child must be actively enrolled in class(es) and tuition must be current. Makeup tokens can only be used for the student that it was issued for and cannot be transferred to other siblings or students. A monetary credit and/or refund will not be issued for missed classes. Makeups are a courtesy, not guaranteed. We always do our best to find an open spot in a class for your student.

Can I use makeup tokens for other programs?

Yes! As long as you are actively enrolled in classes and tuition is current. 
Classes: 1 makeup token can be used to try out another age/level appropriate class
Camp Sunrays:
4 makeup tokens can be redeemed for 1 full day of Camp Sunrays
Kid’s Night Out:
3 makeup tokens can be redeemed for 1 Kid’s night out event
Tumble Time:
(participating locations) 1 makeup token can be redeemed for 1 tumble time event

What if my information changes?

When any of your contact or billing information changes (address, phone numbers, emergency contact person, email address, credit card, medical/allergy information, custody arrangements, etc.), please update your account through the parent portal.

General Information

Please stay with your student until they are called into class and meet them in the lobby once their class is complete. Children not enrolled in a class are not allowed in the gym, ninja or studio spaces at any time, they can remain with their adult in our lobby. If a child requires assistance to use the restroom, we ask that you remain in the building during their class time.